Stripy Bridge Privacy Notice (v2 Oct 2025)

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Your privacy and personal information are important to us. This privacy notice tells you what to expect us to do with your personal information. This policy includes:

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· Sharing information outside the UK

· How to complain

At Stripy Bridge we have adopted a ‘Privacy by Design’ approach to our data protection and privacy, this means that protection and privacy is considered upfront in anything we do. Data protection and privacy principles are built into all of our business processes and activities from the beginning. Our ICO Registration Reference is ZB970179. 

WhatsApp – 07763337122

Email – info@stripybridge.co.uk

We collect or use the following information to provide patient care, including initial contacts, assessments and therapy, as well as for safeguarding reasons: 

· Name, address and contact details

· Gender

· Pronoun preferences

· Date of birth

· Next of Kin details including any support networks

· Emergency contact details

· Health information 

· Information about care needs 

· Test results (including psychological assessment)

· Insurance policy details

· Records of meetings and decisions.

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access- You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide patient care are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

•  Directly from you
• ·Family members or carers
• ·Other health and care providers

In line with guidance from the British Psychological Society, your information will be held securely for seven years.

We may share information with other health providers (e.g. GP). We will usually only do this with your explicit consent, though there may be occasions when we have to share information to safeguard you or somebody else. 

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

• ·you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
• we have a legal requirement (including court orders) to collect, share or use the data;
• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
• we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Data transfer

• Organisation name: Microsoft
• Category of recipient: Cloud-based data storage and email provider
• Country the personal information is sent to: Any country within the EU Data Boundary (which ensures data stays within EU or EUFTA countries)

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

We also use WriteUpp practice management software, which stores data in EU data centres using Microsoft’s Azure cloud infrastructure.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint